Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hand-inspected and cushioned to withstand movement, ensuring it arrives at your doorstep in peak condition.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant is damaged during transit, please take a photo and contact us within 48 hours of delivery for a free replacement or a full refund.
Do you provide care instructions for each plant?
Yes! Every Paraíso plant comes with a digital care guide tailored to its specific species, including light requirements, watering schedules, and humidity tips to help your new greenery thrive.
Where do you source your plants and pots?
We partner with local sustainable nurseries and independent ceramic artisans. Our goal is to provide high-quality, ethically sourced greenery and handcrafted vessels that elevate your home decor.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once our team begins the selection and packing process, we are unable to make changes to ensure timely delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.